frequently asked questions

We provide customers with frequently asked questions, covering product usage, costs, maintenance services, etc., to help you understand our products and services more clearly.

All orthopedic medical supplies have passed the national medical device certification, with formal production qualifications, and some products have passed the EU CE certification, and the quality and safety are guaranteed.

All of our home appliances are genuine products directly supplied by the brand, and formal invoices are provided. The warranty of the whole appliance is 1 year, and the main components are guaranteed for 3 years (the specific warranty card shall prevail).

Ordinary protective gear products can be purchased directly; Some medical devices require a doctor's prescription (e.g. orthopedic brace), and our medical consultants will provide you with professional guidance.

Some braces can be professionally customized, and measurements need to be booked in advance. Conventional products will be shipped within 24 hours, and customized products will be completed within 7-15 working days.

Free home delivery of major appliances, delivery within 48 hours in urban areas, free basic installation (special installation environment may incur additional costs).

frequently asked questions

contact us

Subscribe

frequently asked questions

Do you have professional certifications for the orthopedic medical supplies you sell?

Are home appliances genuine? What about the warranty policy?

What proof do I need to provide to buy orthopedic supplies?

Can orthopedic supplies be customized? How long is the delivery time?

How to deliver and install major appliances?

contact us

Subscribe